Back to all roles
Live Chat Agent
Scale your business without the extra costs-hire skilled remote talent at a fraction of the cost.
Hire Live Chat Agents
for Up to 80% Less
The Same Role, the Same Impact — at a Fraction of the Cost
Philippines Salary
AUD $1,400
/mo
$16,800 yearly
Start Hiring
Avg. Australian Salary
AUD $5,000
/mo
$60,000 yearly
Compare Savings by Hiring
Hire Live Chat Agents
in the Philippines
Monthly Salary Comparision
1 Hire in the AU
$60,000 yearly
1 Hire in the Philippines
$16,800 yearly
Live Chat Agent
Job Description
Tasks
- Respond to customer inquiries through live chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Assist customers with troubleshooting issues, offering guidance and solutions.
- Document and categorize customer interactions for future reference and reporting.
- Escalate complex issues to the appropriate department and follow up to ensure resolution.
- Stay updated on product knowledge, policies, and procedures to deliver accurate assistance.
- Identify recurring customer issues and suggest improvements to enhance the customer experience.
Skill and Experience
- Proven experience as a Live Chat Support Agent, Customer Service Representative, or in a similar role.
- Excellent written communication skills, with the ability to communicate clearly and professionally.
- Strong problem-solving skills and a customer-centric approach.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency in using live chat software (e.g., Zendesk Chat, LiveChat) and CRM systems.
- High level of patience and empathy when assisting customers.
Let's Get Started
Talk with a Hiring Expert and scale your team stress-free with outstanding remote talent — for up to 80% less.
